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Warranty Policy

Avacom Warranty Policy covers any defects in material or workmanship under normal use for a Warranty Period of one (1) Year from Date of Purchase.

Warranty Claim Procedure

Should you encounter a product issue that requires a Warranty Claim, please contact our Technical Support Team through any of the following,

Warranty Claim Return Shipment

In the event, that your issue cannot be resolved via Live Chat, Email or Telephone, shipment of the product is required, for further analysis with the following shipment terms:

  • Within 30 Days of Purchase:
    (a)Responsibility of Freight TO AVACOM: AVACOM
    (b)Responsibility of Freight TO CUSTOMER: AVACOM
  • After 30 Days of Purchase and Within Warranty Period:
    (a)Responsibility of Freight TO AVACOM: CUSTOMER
    (b)Responsibility of Freight TO CUSTOMER: AVACOM

Warranty Claim Resolution

Once AVACOM receives the Warranty Claimed product, technical evaluation will commence.
AVACOM will start shipment of the Warranty Claimed product, either repaired or replaced, within one (1) business week.

    Customer will be notified through:
  • Direct Email
  • Telephone
  • My Avacom Community account portal.

Information provided will include both Issue Root Cause and Resolution, and Shipment Tracking Number.

This warranty does not apply to:

  • Consumable parts, such as batteries, unless failure has occurred due to a defect in materials or workmanship;
  • Cosmetic damage, including but not limited to scratches, dents and broken plastic on ports;
  • Damage caused by use with another product;
  • Damage caused by accident, abuse, misuse, liquid contact, fire, earthquake or other external cause;
  • Damage caused by operating the AVACOM Product outside AVACOM’S published guidelines;
  • Damage caused by service (including upgrades and expansions) performed by anyone who is not a representative of AVACOM or an AVACOM Authorized Service Provider that has been modified to alter functionality or capability without the written permission of AVACOM;
  • Defects caused by normal wear and tear or otherwise due to the normal aging of the AVACOM Product
  • If any serial number has been removed or defaced from the AVACOM Product.

Return & Refund Policy:

If your purchase was made within 30 days or you don't meet requirements above please refer to our Return & Refund Policy.

Contact Us

  • If you have any questions about our Warranty policy, please Contact Us.